Wooph Incorporated Privacy Statement
Wooph Incorporated Privacy Statement Last Updated on October 20, 2023
This Privacy Statement outlines how Wooph, Inc. and its partners ("Wooph," "we," or "us") collect, utilize, and disclose your personal information to provide our services ("Services"). This Privacy Statement covers the collection of personal information during your use of our Services, including our website, software applications, and related features for pet enthusiasts and pet care providers ("Pet Service Providers") as they connect and arrange pet care services (the "Wooph Service"), or during any other interactions with us.
Modifications to Privacy Statement
We may adjust this Privacy Statement as needed to reflect changes in our Services, our handling of personal data, or relevant legal regulations. If modifications occur, we will update the "Last Updated" date at the top of this statement. Significant changes may require notifications or consents, as mandated by law. We encourage you to periodically review this Privacy Statement while using the Services or engaging with us to stay informed about our privacy practices and your control over them. The protocols outlined here adhere to the applicable laws in our operational regions, meaning that we implement these practices only where local legislation permits.
How Do We Collect Your Information?
The information we collect depends on your interactions with us, the specific Services you use, and the choices you make. We gather and handle your information with your consent or as required to deliver the products and services you use, operate our business, fulfill contractual and legal obligations, protect our system's security and our clientele, or pursue other lawful interests. Information is collected through various channels when you use our Services, including direct input, automated data collection, third-party data sources, and data inferred or generated from other information. Additionally, we may exchange information with and receive it from our affiliates, in line with the objectives laid out in this Privacy Statement. You have the right to decline information provision when asked, and you may use web browser or operating system controls to prevent certain types of automated data collection. However, refusing to provide information necessary for specific products or features could impede the availability or functionality of those features.
Details You Furnish to Us
We collect information you directly provide, including:
Account Information: This encompasses personal data obtained when creating an account, shaping or amending your profile, or posting your Pet Care Services via Wooph. Account data includes your name, email address, postal information, phone number, date of birth, pet details, availability, and any other account-relevant data you choose to share.
Content and Files: This includes profile photos, pet photos, stay photos, videos, documents, and other files you record or upload through the Services. This also includes the content of any reviews (including private reviews) or your communications to or from Wooph (including the content of any recorded calls).
Payment & Tax Information: This includes payment information you provide to us, such as the amount and type of services purchased, transaction date and time, and payment card information. (Payment card transactions are processed by our third-party payment processors.) If you are a Pet Service Provider, we and our third-party payment processors may also collect certain payment disbursement information to distribute your revenue from the Pet Care Services you provide via the Wooph Service. We may also collect your tax ID if you are a Pet Service Provider.
Sensitive Personal Information: If you are a Pet Service Provider, we may collect certain sensitive personal information from you for purposes of verifying your identity or assisting with your creation of a payment account. In addition, we may collect health data, contents of communications, precise geolocation, and biometric data as permitted by law.
Information Collected Automatically When You Use the Services
Upon accessing or utilizing our Services, we may automatically gather information about you, including:
Identifiers and Device Information: This includes log data regarding your Service use, such as browser type, access times, viewed pages, IP address, device identifiers, device category, browser specifications, software details (type, version, language), settings, mobile network info, and configuration. Our websites and online services may store and retrieve cookie identifiers, mobile IDs, and other data as described in our Cookie Policy.
Location Information: Depending on your device and app configurations, we might collect geolocation information when you employ our Services. This could involve precise geolocation data, defined as data derived from your device for locating you within a circle with a radius of 1,850 feet or less.
Usage Information: Our Services automatically log your activities, including the referring website's URL, viewed pages, session durations, access times, and other particulars concerning your Service usage and interactions.
How Do We Utilize Your Information?
We utilize your data for various purposes, including creating and registering your account, providing, maintaining, improving, and securing access to the Services, enabling communications between you and other users, presenting the Services on your device, responding to your inquiries, facilitating and processing transactions, providing personalized content, and for security, legal, and other legitimate purposes.
Purposes of Use
We use your data for several purposes, including:
Creating and managing your account
Providing, maintaining, and improving the Services
Enabling communication between you and other users
Presenting the Services to you on your device
Responding to your comments, questions, and requests
Conducting identity verification and background checks
Fulfilling your referral requests
Communicating with you about the Services, news, and promotions
Facilitating and processing transactions
Marketing and advertising
Personalizing your experience
Providing integrated services
Detecting, investigating, and preventing fraudulent and illegal activities
Defending ourselves from potential litigation
Complying with legal obligations
Carrying out any other purpose described to you at the time the information is collected
Categories of Personal Data
We collect and use a variety of personal data, including:
Account information, such as your name, email address, and phone number
Content and files, such as your profile photo and pet information
Usage information, such as the pages you visit and the links you click
Identifiers and device information, such as your IP address and device type
Location information
Cookie information
Inferences, such as your interests and preferences
Sensitive personal information, such as your social security number, tax identification number, passport information, government ID, driver's license, account access information, communications content, precise geolocation data, and health data
Sensitive Personal Information
We collect and use sensitive personal information, such as social security number, tax identification number, account access information, contents of communications, precise geolocation data, and health data, only for the purposes described above.
Communicating with You
We communicate with you about the Services, news, and promotions via email, SMS, and in-app notifications. You can opt out of these communications at any time.
Facilitating and Processing Transactions
Facilitating and Processing Transactions
Marketing and Advertising
We use your data to communicate with you about products, services, offers, promotions, rewards, and events offered by Wooph and others. You can opt out of these communications at any time.
Personalizing Your Experience
We use your data to personalize your experience with the Services. This includes selecting a language and region for you, and linking or combining your data with information from other sources to help us understand your needs and provide you with better service.
Providing Integrated Services
We allow you to log in to the Service through affiliate or third-party sites, and help you create a public profile for the Wooph Service. We also allow you to share certain content related to your use of the Services with your friends, followers, or contacts on affiliate or third-party sites.
For Other Uses
We also use your data to detect, investigate, and prevent fraudulent and illegal activities, defend ourselves from potential litigation, comply with legal obligations, and carry out any other purpose described to you at the time the information is collected.
Disclosure of Your Information
We may share the personal data we collect with third parties under your consent or as necessary to fulfill your requests or authorized transactions. Additionally, we may disclose your personal data to various third-party types for specific business purposes, including Pet Service Providers, public information sharing, service providers, legal and law enforcement, security, safety, and rights protection, corporate transactions, and affiliates.
Social Sharing Features
The Services may offer social sharing features and other integrated tools (such as the Facebook "Like" button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature.
Information Security
Wooph takes reasonable and appropriate measures to protect your information from loss, theft, misuse, and unauthorized access, use, disclosure, alteration, and destruction. Please be aware that no method of transmission over the Internet or through mobile applications is 100% secure.
Information Retention
We retain information for as long as necessary to provide the products and fulfill the transactions you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and for other legitimate and lawful purposes. Actual retention periods may vary based on criteria such as user expectations, the sensitivity of the information, the availability of automated controls that enable users to delete information, and our legal or contractual obligations.
Access, Portability, Correction, and Deletion
You may access, update, correct, or delete certain information about you at any time through your account settings. If you wish to request account deactivation or deletion, please contact us using the information in the "Contact Us" section below.
Location Information
We may collect location information when you use our mobile applications, and you can consent to or deactivate this feature. Disabling location sharing may affect certain app features.
Mobile Push Notifications/Alerts
We may send push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Text Messages
With your consent, we may send communications containing service information, sales, marketing, or advertising messages to you. You can opt out of receiving these messages.
Contact Us
If you need assistance, please email us at petcare@wooph.app